Your Questions, Our Answers

 
 
 
  EXCELLENT  
    
 Based on 479 reviews 
 
 
  
 
 
 
 
 
 
 
 
  
 
 
 
  
 
 
 James Harding 
 
2024-10-03
 
 
 Trustindex verifies that the original source of the review is Google. 
Freedom Solar Power did an excellent job with the installation of two solar batteries and their electricians were extremely professional.  I would recommend them based on the quality of their work however always get a second opinion on accessing your power needs.  My system didn't have enough capacity to even charge the two batteries nor is two batteries enough to power the house for more than two or three hours after the sun goes down.  I was told that would perform an assessment of my current system which never happened.  I'm now working with a different solar company to correct my current issues. I do remember asking for additional panels to just charge the batteries but was told that it wasn't needed by Freedom.  :-(. I think I needed them. :-). I was able to start a service ticket with Freedom Solar but was never contacted after creating the service ticket.

October 3, 2024 - Still no response or action from Freedom Solar Power.  They are more interested in the income that new customers bring in rather than rectifying situations that they created.  I wouldn't recommend this company if you're looking for a trustworthy partner after the work is completed.  They will disappear similar to all solar companies in this area.  Avoid Freedom Solar Power!!!
  
 
  
 
 
 
  
 
 
 Warren Mull 
 
2024-10-02
 
 
 Trustindex verifies that the original source of the review is Google. 
Once again the Freedom Solar folks have done an outstanding job installing additional panels on our roof. Andrew's crew were friendly, hard working and kept us informed throughout the process. I can't imagine going with anyone else but Freedom Solar!
  
 
  
 
 
 
  
 
 
 Texas Potato 
 
2024-09-28
 
 
 Trustindex verifies that the original source of the review is Google. 
They might do a great job with initial installation and offer 25 years warranty which does not mean anything.  When you need to replace or repair roof, you wouldn’t be able to schedule anything with them.  I was told to make 50% deposit up front and wait to get scheduled which can be anywhere between 30-45 days or maybe never.  The warranty would be voided if the solar panels are removed or reinstalled, but no worry!  Their warranty is for labor costs related to repair/replacement of defected products.  You can hire ANY certified polar tech to detach/reinstall as fast as next week, and the certified solar tech would offers the same or lifetime labor warranty. The quote I received from Freedom solar was way more than other certified solar tech would charge, and they can’t even put you down further out to 45 days due to shortage of technicians.  To be transport, the estimate of detaching and reinstalling 21 solar panels was 7800, and I am paying 6,600 to other certified technician to do the same job.  If you are installing Sun Power solar panels, be aware!!!! They are filing bankruptcy and the warranty would not mean anything.
  
 
  
 
 
 
  
 
 
 Kamal Srinivasan 
 
2024-09-27
 
 
 Trustindex verifies that the original source of the review is Google. 
I had a wonderful experience with Vatrell Fountain. He is straight forward and no sales/marketing gimmicks. Vatrell understood my needs, offered his service and exceeded my expectations.

The installation team did a great job and a great crew.

You can count on Vatrell and overall it was a seamless process. I hope the service experience continues to be the same or is even better.
  
 
  
 
 
 
  
 
 
 Damarys Ocasio 
 
2024-09-27
 
 
 Trustindex verifies that the original source of the review is Google. 
Brandon Edgley was our sales rep, he put up with my “I don’t need a marketing pitch, let’s talk data” initial statement, I’m very grateful for that!
He’s been available to answer any questions and concerns at any given time.
He listened and looked up any information I needed to ensure I was 100% sure of the decision I was making and happy with the price. Even after instal he’s still quick to reply to any more questions I may have regarding any part of the process even if it’s out of his department he finds the answer!

Seamless and easy process

Thanks Brandon for everything!

As for installation

Solar Goats team did a an amazing job installing our SunPower Panels, they were efficient, courteous and professional!
  
 
  
 
 
 
  
 
 
 Alexandra Priputen 
 
2024-09-27
 
 
 Trustindex verifies that the original source of the review is Google. 
Professional staff, quality panels and install.  Andrew and Mario removed and stored my panels in my backyard so I can replace my roof from hail damage.  Panels held up to the storm.  No complaints.
  
 
  
 
 
 
  
 
 
 Donna 
 
2024-09-27
 
 
 Trustindex verifies that the original source of the review is Google. 
Very professional, arrived on time, great communication & cleaned up when finished.
  
 
  
 
 
 
  
 
 
 Anne A 
 
2024-09-25
 
 
 Trustindex verifies that the original source of the review is Google. 
BEWARE. I wish I could give "0" stars. This company's service department will not respond or call you to address your issue once the solar panels have been installed. It has been 2 months and we have called 6 times, put in 2 tickets, had 3 online chats to have a replacement inverter which the manufacturer (Solar Edge) sent to Freedom Solar Power in Austin and this company still hasn't addressed this simple issue. This is the WORST company I have ever dealt with as a homeowner for 35 yrs.
  
 
  
 
 
 
  
 
 
 Lisa Bachleda 
 
2024-09-23
 
 
 Trustindex verifies that the original source of the review is Google. 
We are not having a good experience with this company and wish we hadn't signed a contract. Communication is terrible. Our site assessment was scheduled without a call or anything. I arranged my work schedule to accommodate just to have it canceled less than 24 hours prior. I was assured over and over that I would get a call to reschedule Friday the 16th of August. I never received any call and on Sunday at 11am I get a text that the assessment has been tentatively rescheduled for MONDAY the 19th at 10am. I don't know who thinks it's okay to last minute scheduled something like that knowing people have to work. I can't just not go in. Cause you guys last minute book something. Terrible customer service.
Update:  still having issues. Was told my system had to be redesigned and it would only be a slight difference. Got the redesign and all the panels were moved to the back of my home that gets very little sunlight. I guess they think I'm stupid and will just be like oh that's fine. But I'm not. I know where the sun hits my house AND their rep that sold us the system showed us herself. Not a happy customer.
  
 
  
 
 
 
  
 
 
 Fred Murray 
 
2024-09-21
 
 
 Trustindex verifies that the original source of the review is Google. 
I have a no soliciting sign, guess he couldn't read or didn't care, that's bad enough! But then he proceeded to lie to me, why would I trust this company, why should anyone! I already have solar and there is no way in my neighborhood you won't pay for electricity, no matter how big your system is.